Terrible service from Telkom Eastgate store

The Anglican Parish of Germiston has been a long standing client of Telkom and has previously done business with the Eastgate store. On about 30th June 2020, we submitted an application for business contract whereby we ordered two devices (laptop and cellular phone with data and airtime bundles included). It is now the 12th of August and we have received no confirmation from Eastgate Store on the status of the application. The application was assigned to Melody Ngwenya. At the time of the application submission, the manager we were in contact with was Vernon Stewart and he has recently informed us that he is no longer at the Eastgate store. Our issue with Melody is that she has taken excessively long to process this. She sends the Church office requests for information that could easily be found on the system because we have an account with Telkom Eastgate store. Furthermore, she does not keep us updated on the progress and our office has to repeatedly ask her for updates. We express our dissatisfaction and frustration with this poor level of service and lack of professionalism. A month and a half later and we still have not received the ordered devices.