Terrible service from Telkom

Good morning. I have contacted Telkom customer service this morning with Reference number 19/01/2021 Time 8:43 and spoke to a very rude consultant Thokosani. She refused to give me a reference number. When I took the contract for uncapped data at a cost of R999. 00 per month I was not told the data will be throttled throughout the month but now even at the beginning of months my data is a problem. Why pay for a service when it is not received.

Disgruntled customer