Terrible Service from Telkom!

On the 10th of July 2024, I purchased a data bundle on the Telkom App on my phone and of which I received an email notification from Telkom that the purchase was successful and also from my bank that the amount was deducted from my bank account. However, this data was NEVER loaded on my Tekom LTE Data Account and still not after 8 days!! I have tried to contact Telkom on numerous occasions to report and find a solution to this problem but without any success. Sorry to say but I am utterly disappointed and appalled by the terrible service and for being taken for a ride! Where is my 3Gig data that I paid for Telkom?? You should be ashamed, and I am considering taking your Simcard out of my phone and throw it away and just go to a better service provider who will not cheat me out of my data that I had paid for!