TERRIBLE service from Telkom, dragging with faults logged with no resolve!!

Absolutely disgraceful service received from Telkom!!! This is honestly the last resort, as we are getting NO JOY WHATSOEVER from anyone at Telkom to resolve THEIR issue.

1. My Telkom email account which I have had for +-10 years has just been "deleted" - their words. After logging a call and following up SEVERAL times the issue is still not resolved. I can provide 2 different reference numbers as the issue apparently has been sent to management to sort out, again, with NO feedback and NO resolution. It has been dragging on for more than a month now! One of the operators requested that I provide them with "proof" form previous invoices, a TIN nr. I got all relevant information, and am still waiting for the call back more than 3 weeks later. Ridiculous!!!! When following up on the 10210 nr, you have to explain the problem from beginning again but no one can help. What am I supposed to do???

2. My account was changed from business to residential as I am a 70 year old pensioner. I was told by a certain manager at the Telkom store where I did the applications that my nr would be reserved and I can change my nr back to the old one after the changes were implemented. We have proof of this on email as well. After NUMEROUS attempts this has not been done!! My old nr is still on reserve though... How does that wor****

I have all relevant ref nrs and names. Can someone that is competent PLEASE sort out these ongoing issues ASAP.