Terrible service from Telkom continues

<p>Telkom, determined to confirm every bad experience I've had with them previously, cannot even tell me what is wrong with my line. </p> <p> </p> <p>It all began in the early hours of 4 AM on Sa****ay. My land-line and adsl went down, and remained so for the weekend. </p> <p> </p> <p>I'd planned to get in touch with Telkom early Monday morning, but received an sms saying that there was a problem in my area and to reply with "Yes" if it was affecting my line. I did so, and was given a reference number. </p> <p> </p> <p>I phoned on Tuesday to confirm the status of my issue, and the call center agent informed me that the issue had been resolved on Monday afternoon (about which I hadn't been notified). He ran a test on my line and determined that the issue was not on my side, but at the exchange, and was going to contact the technician that had apparently fixed the area fault. </p> <p> </p> <p>I was told I'd get a call back to ask if the issue was resolved. I didn't. I phoned an hour later for an update, and there was no record on the system of my call having been worked on (according to the new call center agent). </p> <p> </p> <p>Wednesay afternoon, I received an SMS from Telkom saying that my issue was resolved (with the reference for the call originallly logged). I was only able to test this after 7 that night, and it was not. I phoned Telkom again this morning, and the agent that was helping me put me on hold for 10 minutes (at which point I put down). </p> <p> </p> <p>I called back, and now, according to the 4th person that I've spoken to (who is now giving me the 3rd different story) the original area fault was never resolved. </p> <p> </p> <p>To summarise: </p> <p>Telkom told me the area issue was resolved</p> <p>Telkom told me the issue was particular to my line. </p> <p>Telkom told me they'll get in touch with me (and didn't). </p> <p>Telkom told me the are issue is NOT resolved. </p> <p>Telkom doesn't seem to know what's going on. </p> <p> </p> <p>Terrible service, and I still have absolutely no idea at what point the service I'm paying for will be re-activated. </p>