Terrible service from Telkom, can't unsuspend account.

My Telkom mobile account is suspended since around April 2024 due to non payment. I managed to settle on the 21st June 2024 and proceeded to wait patiently for my mobile SIM to be unsuspended but to no success. I've been calling telkom for approximately 3 weeks to get my sim unsuspended and visited the Mall of the South branch twice but Telkom and it's agents are failing to solve this issue. I received my invoice for July and I will be paying for a service I didn't use cause Telkom cannot unsuspend my sim, R700 is a lot of money to just give away without getting anything back, the call centre agents are terrible at problem solving, they can't even escalate matters of urgency they are clueless, Thier reference system is awful, they give you the name and surname of the agent some of which are hard to spell. I will be visiting the branch and calling them tomorrow the 16th of June 2024, terrible service from Telkom.