Terrible service from Telkom

I am an existing telkom customer. I moved house and called Telkom more than 2 weeks ago with reference number CSN 2463.I waited a week and no agent came out to connect my ADSL. I then called Telkom again. Got a new order number CSN4080. Another week has passed and still bot connected. Try calling continuously but Telkom cant help. I try calling the open serve agent but his phone is continuously on voice. Service is so bad. Im thinking of changing network and canceling Telkom.