Terrible service from Telkom

Went to Telkom to apply for new contract phones, we were told to wait for 2 days for verification checks even though we were previously told that it wouldn't be required as we already have another active contract. After 4 days no contact, we went to check out what the hold us was, the Southgate branch was offline. We went on to apply via the the call center and they said the application was being processed we should expect the phones in 3 to 5 working days. It's been 8 days and they haven't contacted us we have been calling to check and it's one story after the next. This terrible service from Telkom has cost us a lot and we needed to the phones because the old ones were not functional anymore.