Terrible Service From Telkom again

Telkom service is generally not great. On 13/8 I went to a Telkom store and request a move of my fibre line to a new address. Got a ref/order number (***). when I followed up, was told it takes between 7-14 days. well today I check in and was told that my order was cancelled. frustrated, I ask how we can fix. then I am told that my wife has to do the order and my argument is that we did not cancel the request, how my wife must leave work to the order again. anyway, I am told that they will expedite the order and it will take 7-14 days. Expedite? ridiculous service Telkom. Does anyone actually read the negative reports on social media and other complaints platforms? unlikely