Terrible service from Telkom after upgrading to uncapped

I recently upgraded from a 20Mb/s, softcapped 100Gb monthly fibre package to uncapped 20Mb/s fibre package. After the upgrade, Telkom technical failed to reset the download limit on my account, from capped to uncapped, so now, although I am on an uncapped account (confirmed with sales twice), my service is being throttled by Telkom, as they are still using my old softcapped limit of 100Gb per month as my max allowable download limit. The result is that Telkom is now applying the fair usage policy on an uncapped account after using only 100Gb of data!! I confirmed with Telkom sales that the fair usage policy should only apply after using 1250Gb of data!

I have called Telkom 5 times to resolve this simple issue, without any success. I've had to explain this issue every time when calling the call centre, when eventually after the last call on 19/09/17, the call centre agent eventually logged a call with the TO2 department for action. I have now been waiting two days and again no response from anyone at Telkom. The case no is ********** 95.

Telkom has always provided great service in the past, but this time I am appalled by the complete lack of commitment from Telkom in resolving this very simple problem. Hopefully I can get some action by using this route????