Terrible Service from Telkom

<p>I lodged a complaint with Telkom Mobile on 16 June 2016 regarding a data contract I have with Telkom Mobile. When I took out the contract in store, I explicitly asked (multiple times) if this specific contract would allow roaming on the MTN network when not in range of Telkom Mobile coverage. Each time I was ensured that this would be the case and it would work perfectly.</p> <p>I then moved to Lephalale (out of Telkom Mobile 3G coverage) and to my surprise all of a sudden I had no internet connection. I then phoned the call centre, was once again assured that the device would roam to MTN network, but couldn't get the problem fixed and was subsequently advised to take the router into a Telkom outlet the next time I go to Jhb.</p> <p>Once in Jhb, I went into the Telkom outlet in the Carnival City shopping centre and the desk agent once again assured me that my device should roam to MTN. As I didn't have the device with me he requested that I bring it with the next time so he can have a look at it.</p> <p>I subsequently phoned the call centre again, spoke to a very helpful lady and once she had all my details she checked on the system and informed me that my contract does NOT allow roaming to MTN. She confirmed with her manager (TWICE) and told me that I can only use this contract in an area covered by Telkom Mobile and nowhere else. With this new info, I asked her to assist me in cancelling the contract seeing that I was led into a contract under a false perception regarding the product.<br />She then explained all the necessary steps and I sent and email to Telkom with all the supporting documentation. As mentioned earlier, this was done on 16 June 2016. That is a total of 35 work days. During these 35 work days, I have received 2 automated emails, nothing else. I am paying R699 every month (last month my bill was actually R712, why, I have no idea) for a service I was led to believe I would be able to use, but actually can't. Not one call, not one question, not one attempt at a solution to my problem.<br /><br />I am terribly disappointed in Telkom for going to such lengths to get me to spend my money, but as soon as there is a problem, they seem to be gone.</p> <p> </p> <p> </p> <p>Regards,<br />Renier</p>