Terrible service from Telkom

In July a Telkom agent came to our home offering us the opportunity to migrate from our existing LTE package to an Openserve Fibre deal. This was when the trouble started.

The system was installed at the end of July and all seemed fine until we received an SMS from Telkom saying they were going to suspend the Fibre and hand us over for non-payment.

A couple of weeks ago I received a call from VVM advising me that the account was overdue and I informed them that the payments for the LTE, which had been made by debit order were now meant to go against the fibre. On calling Telkom I found out that I was supposed to call them myself to cancel the LTE & give the relevant instructions, yet when I filled out the application the Telkom agent told me this would all be taken care of and all I'd have to do is wait for the technicians to install the fibre & give them access to my premises. The Telkom customer service reps weren't very helpful & pushed me from one department to another all morning, with no results except the LTE being cancelled. The second time I called them I got a case number: ***3. My request to the call centre agent was to credit the LTE account, which hadn't been used since the fibre was installed and debit it against the Fibre account. They credited the LTE account on 26 Octobet 2021, but didn't debit the Fibre account. Then on Sunday 31 October 2021, they went and put a stop order through for the Fibre of 3 month's outstanding payments.

I feel very frustrated with the way they handled this migration from the start. Their service was disgusting! So now my question how urgently will they refund me and put my Fibre back on?! Since they demanded payment so urgently. We are constantly having to buy data on our phones so we can do our work. Telkom I know you can do far better than this!