TERRIBLE service from Telkom

I have been a Telkom client for a few months now and am really irate with the way Telkom has treated me.

I noticed that for the past week my landline was cut and my internet was off. I contacted Telkom to log a fault and was promptly told that they would not log a fault and that I should contact the sales department. On contacting the sales department I was informed that Telkom was aware that the cable was damaged but they were not repairing the cable and that there was nothing they could do for me.

My husband then went to the Telkom shop in Pietermaritzburg and was told the same thing and was told that they would not log a fault as we were now informed that Telkom was busy migrating and that they were going wireless. They were of no help whatsoever.

My husband then started contacting Telkom and was shunted from pillar to post as nobody wanted to help, he was transferred to about six different people and there is still no resolution to our problem.

Telkom has been taking debit orders off our bank account but we have no service (no phone line or internet).

We, unfortunately, can not go wireless - we have had several companies come and quote us and they have said that because we are in a dip and next to a railway line we would not get signal.

How can Telkom still keep taking our money yet not provide us with a service that we are paying for.

Both my husband and I do quite a bit of work from home and need internet to do this, but we are stuck as we can't do our jobs.

Nobody at Telkom will assist us, what is most irritating is we have signed a contract of service with Telkom and yet they are not bringing their part - how do we go about terminating our contract or at least get the service we are paying for if nobody at Telkom will assist.