Terrible Service from Telkom

In July 2024, I signed up for Fibre 50Mbps at a price of R619pm on a 12-month on month contract. In September, I saw a deal for 100Mbps, which the special indicated that I will pay R715pm for 3 month and thereafter R795 which the deal’s original price. I decided to sign up for this deal. My last normal bill was like this below was in August with a R619 value invoiced. No bill was sent in September. In October, when the bill was sent, I later saw that it’s showing an unknown amount of R2329.21 brought forward from September and also the debit order showing an incorrect amount which was still debiting the old amount. On 2024 October 25th, I called their call center after my line was suspended. The operator indicated it was a mistake from Telkom and removed all the incorrect amount and recalculated the amount that needed to be paid due to their incorrect debit order amount which was paid on the same day, and she indicated from next month all will be in order. On the 2024 10th December, I saw the statements still consists of incorrect amount and the debit order amount was also still not fixed. I called Telkom again and the agent indicated they are not removing the discounts from my account, and she has escalated the issue and it should be fixed in 48hrs. On 2025 January 7th, my account/line got suspended again. I called Telkom 2 times and all calls just became quiet at the end. I’m working from home and relying on internet. I then had to drive to Telkom offices losing half day of work to get the issue sorted out. When I left I was told the issue is fixed. Then next day the 9th & 10th January 2024, the line was suspended again and on both cases I had to drive to their offices to get the issue fixed. In all this, I lost 1.5 day at work and about R300 on petrol and also approximately R60 airtime to try and sort out an issue that is not even caused by me but by their *********** billing department.