Terrible service from Telkom

Been having an issue for past few days on my Telkom Lte line. Called the call centre and was told that Telkom has now changed their policy. You cannot speak to a technician now to rectify the issue (which was how it worked before), instead you now have to log a request and a technician will call u back wiyh in 3days!!<br> <br> How will that work if it is a home network and I am not at home during the day to chat to the technician while they talk me through solving the issue.<br> <br> This new system makes now sense. Wish I were able to get out of this contract to move to another service provider