Terrible service from Telkom

Our business telkom line is down and has been for a few days now. I have contacted Telkom numerous times having to hold for at least 20 minutes every time, only to recieve extremely rude and arrogant staff. <br> <br> How do they expect us to run a business without a phone line? This is unacceptable and they have no respect for their clients.<br> <br> Neotel at this point in time is looking like a very strong competitor and a very good option. <br> <br> Please can someone get back to me ASAP in order to rectify the situation and provide the service that we pay for.<br> <br> Thank you