Terrible Service from TELKOM

i have experienced the worst service from Telkom during this past month . I was contacted by telkom, advising me that they were phasing out from copper and that it was necessary to migrate my line to LTE. As soon as I agreed, they stopped my current contract. and it has been a month and a week since I have had no wifi service at all. the Router was delivered with no sim card and after calls every day, and the commitment from Telkom that the sim card was going to be delivered on that same day or the next day, i was eventually advised to go to a telkom outlet to buy a sim card and that it would be linked immediately thereafter. again, the long wait up until today, it has not been linked and i am still without wifi service. every day, i am on the phone with Telkom, speaking to different consultants every day, not able to reach an member of management because the consultants do not have the facility to "transfer calls to management", so Telkom are just alowed to treat customers inefficiently, because nobody gets to be accountable! i am seriously looking into another service provider who will provide an efficient service, Telkom have failed us and many others. I wonder if their managers (if there are any managers) take time to go on the Telkom facebook page and read all the negative comments about their service. does this not even move them a little to try and improve their service? so here we are having had our service interrupted, buying data for over a month to keep us going, while waiting for Telkom to still figure out what thy doing. from a very disgruntled customer!! customer service rating is beyond terrible!!