Terrible Service from TELKOM

I would appreciate assistance. Telkom has become a problem for far too long now.

I got a contract with Telekom for my landline and WiFi in Port Elizabeth, Iv never missed a single payment. At the point of sale, I was told it’s a month to month and I could cancel it whenever I wanted to. Their WiFi was extremely terrible, so my husband and I decided to change service provider. So I cancelled the contract ensuring the next payment was paid in full. I cancelled both ADSL and the Telkom line.

We immediately discontinued the use of the landline and the ADSL. I actually personally turned off everything of theirs and chucked it away.

Telkom continued to bill me every month. After they had acknowledged receipt of my cancellation email. My cancellation was done on 11/08/2017!!! As per my communique with Telkom, I was told I would then receive a zero balance invoice and they would back date my invoice because they continued to bill me which was their error.

It’s now 25/01/2019! Telkom is still sending me invoices which are definitely not back dated with the zero balance. I have been to their stores so many times. I was assisted by Mr Sivuyisiwe Tokwe, who referred me to his manager Mr S Maguma who just simply ignored my calls and emails.

Surely it would not be fair to ensure I have a well kept credit record, as someone thats in the financial services industry this is extremely essential for me. The last invoice they sent me was in November 2018 with a balance of R1956.09. I absolutely cannot and will not rest until telkom sends me a ZERO Balance invoice as communicated.

I’m afraid I will end up getting listed by Telkom over nothing. I’d appreciate your assistance in sharing this and tagging people to help me.

Thank you ??