Terrible Service from Telkom

Our Business Telkom line and Fibre has been out since Saturday 29th December. Five days and 3 reference numbers later, we still don't have an answer as to when we can expect this to be attended to. Every time we phone there is a different story - it has been assigned to a technician; we are escalating it; we haven't assigned it yet. So not very happy. This kind of service is not acceptable