Terrible service from TELKOM

I installed fiber and as i live in an area where ONLY telkom is my option I had to use them despite my dislike in the company They came to install on 31 July but could not get access to home behind me to install the service on the pole. They returned on the 3rd and installed line but could not activate as the service center did not answer On Monday 6 Aug they returned and finally i had a working line Then my invoice come: I was billed as of the 31st of July and they charged me for a router which is supposed to be free with the 24m contract option I have called endlessly, logged complaint online, send messages on Facebook and not one person bother to come back to me I will be debited an incorrect R800 this month