SP
Shantae P

1 reviews | Active since Sept 2014

09 Jul 2018, 17:04

Terrible service from Telkom !!

Terrible service !!

I have taken a data contract with telkom capped at R140 per month as signed for. Its been about 3 months later and now I get a bill for R759!! What the hell??!!

It's a mission to get hold of any consultant as you keep going to voice prompts and after trying seveal times , I evenually spoke to someone named *****wa, whom kept putting me on hold for over 32 mins !! Is this service? She was suppose to assist me with logging a call which I still have not got a ref for.

When I had taken this contract I had specifically said to the sales consultant that this needs to be debited on the 25th every month .. yet there are debits going off on the 31st, 16th and every other date, except the date I asked for and now you guys want to charge me R202 for unpaid fees ????? And I must still pay bank charges ! This is ******* .. I want my refund!! I refuse to pay the price for *********** people !! Your consultant advices me to go find the consultant that helped me when I took out the contract ..how am I suppose to remember his name 1stly and secondly it is NOT my job to do so!

In fact I just want to cancel this damn contract , it's been a few months and I am already having problems !!

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Replies (1)
SP
Shantae P's update30 Jul 2018, 11:40
Reviewer Update
Hi there , Please note that it's been weeks since I have logged this compliant !! I have still not yet had any damn feedback .. I requested this damn contract to be cancelled yet it still has not .. I went to your branch and I was told that they can not help me !! I spoke to someone at your call centre and I was told I will be contacted by someone to assist me with this stupid damn cancellation!! Taking a contact was very easy and now when it comes to getting service and assistance you guys are damn useless !! This contact needs to be cancelled immediately. . I refuse to pay for incompetence ! My 30 day notice was already placed on the 9 July 2018!!