Terrible service from Telkom

Fibre has been down since Saturday. Managed to log a call on Sunday morning. Got a reference number and was told that a technician would be dispatched on Monday. Called Telkom on Monday to follow up. Was advised that the issue was on my premises and the technician will make contact to check the fault. Nothing happened. This morning received a message that the call was closed as the issue was resolved. However my network is still down. Called Telkom again and was advised that I need to open a whole new call as the previous one was closed as resolved. This is absolute nonsense. The service is pathetic. Telkom has no idea what customer service is. Day 4 now no internet. How do they expect people to carry out their work? If you pay R50 less they quick to disconnect the line. But yet - they cannot provide the necessary assistance.