Terrible Service From Telkom

<p>I have sent in a request to cancel my contract with telkom I have had absolutely no response to my request. I sent in my documents on the 11th of April and it has been much more than their stated 21 business and I still haven't heard anything from them. I have tried visting the branch, called into the call centre and used the online chat to try to get anyone who can assist me. Everytime someone tells me they will esculate the issue and then I never hear from them again. This is absolutely appaling service! </p>