Terrible service from Telkom
<p>I had a ADSL line with Telkom which they decided to cut off in Feb without any indication. After phoning numerous times the call centre refused to give me a reference number as according to their system by ADSL line was still connected. They could nto find what the issue was but the lady promised to get her supervisor to call me. I still have not received a call from her supervisor. I then proceeded to cancel my ADSL line and 40gb and now almost 3 months later it is still not cancelled. I phoned their cancellations department who advised me that it has been cancelled on their side but their dispute department says they cant put in a dispute as it is not showing on their side. I have phoned over 6 times and i am ready to cancel my entire line with Telkom. </p> <p> </p> <p>In addition I will not be paying any bills until the issue is resolved</p>
Good day Azraa ,
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Azraa ,
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
I am still waiting for a credit for March and April for the ADSL and 40 gb and a revised invoice. Please can someone send this to me ASAP
I am still waiting for a credit for March and April for the ADSL and 40 gb and a revised invoice. Please can someone send this to me ASAP
