Terrible service from Telkom!

<p>Early Jan 2017, i had gone to Telkom to cancel my 2 contracts that i had with them, given that i was leaving the country permanently. I went into the store personally and cancelled it. I was reassured numerous times by the consultant that my contract was now cancelled and i can happily make my move. I did give my mum authortiy over my account for the remainder of the month should there be any problems and i provided them with her contact details and my alternate contact details (email address etc) to contact me should there be a problem. I was told once again, that there wouldnt be a problem and they will not bill me or do a debit order from the end of Jan onwards. I am still getting billed by them! I have made numerous phonecalls and have contacted numerous people at telkom to no avail. After going through multiple *********** consultants of which one told me that they had no way of contacting me (but i was still sent a bill via email..and ..wait for it..they still insist my card was used, yet they couldn't get hold of me) I find someone competent enough who MAY help and i get told that i am required to provide proof of my flight because my card was apparently used in Feb. Firstly, I cancelled my contract early Jan! I was told that it went through. Secondly, even if there was usage on the card, that is NOT my problem given that i had cancelled it! Thirdly, no usage was done since that card was discarded the day i left the country which was in Mid Jan. I am absolutely disgusted at the response from telkom. I have literally been through over 7 people at numerous centers and i am still stuck and still getting billed.</p> <p>Terribly disappointed. This experience has put me and my family off telkom and my family will be cancelling/not renewing their contracts with Telkom.</p> <p>My advice to anyone who is planning on using Telkom:</p> <p>They may have great deals, but they also perform **************** by billing cancelled contracts and they suffer with a huge group of severely *********** staff. If you want to endure the frustrations that i have had to and still am enduring, by all means, take up a contract with them</p> <p>Disgusted Ex Customer</p>