terrible service from Telkom

I've app**** for a cellphone contact 3 weeks ago, since then my account was debited with the contract value. To date I did not receive my handset. I have made calls daily to receive my handset. Daily for the last 3 days I call 10213 wait for a long period for my call to be taken, eventually I get a consultant who guarantees I will receive a tracking no. The Team Leader Peter Ramdeen does not return my calls nor does he reply my e-mails. To date this is the worst service I've ever received. Its as if Telkom has no care about customer service. Please can somebody from Telkom contact me to resolve.