BV
Ben V
1 reviews | Active since Jan 2015
07 Oct 2015, 08:47
TERRIBLE SERVICE FROM TELKOM
ON 15.09.2015 I HAVE APP**** FOR A TELKOM ANALOGUE LINE AT MY NEW BUSINESS IN PTA. THEY (PORTIA) PROMISED ME THAT MY LINE WILL BE INSTALLED ON 05.10.2015, BETWEEN 8H00 & 16H00. NO ONE CAME OUT ON 05.10.2015 AND I DIDN'T RECEIVE A NOTIFICATION, NOTHING. I PHONED THEM YESTERDAY AND EVENTUALLY GOT THROUGH AFTER HOLDING FOR ALMOST 30MIN, AFTER WHICH THE GUY TOLD ME, SORRY WE CAN ONLY COME OUT ON THE 12TH OF OCTOBER!? THIS MORNING I RECEIVED AN SMS SAYING THAT THEY WILL ONLY COME OUT ON THE 19TH?!?!?? MY BUSINESS IS STANDING STILL BECAUSE OF THIS POOR \SERVICE"YOU DELIVER TO CUSTOMERS. IS THERE ANYONE ELSE THAT CAN HELP ME OR ANOTHER SERVICE PROVIDER THAT CAN INSTALL A LINE FOR ME? REALLY TELKOM"
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Telkom's replyOfficial
07 Oct 2015, 09:44Hello ITSABOUTRESULTS,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM153652
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM153652
Regards
Luleka
Telkom Social Media Team
Telkom's reply07 Oct 2015, 09:44
Official
Hello ITSABOUTRESULTS,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM153652
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM153652
Regards
Luleka
Telkom Social Media Team