Terrible service from Telkom

Below is the very long complaint we wrote on Telkoms wall. Yet no response. Absolutely terrible service.

Complaint:

I am writing this with great anger and disappointment. We have been with Telkom for many years we have been very loyal clients. We even moved over to Fibre with you guys in October 2018... On August the 13th, last week Tuesday our internet just stopped working we called in to get it sorted. We have been on the phone with your assitants on numerous occassions and each person does the exact same trouble shooting over the phone. We even found out that our faults case was closed on Thursday eventhough nothing was fixed.

It is now the 20th and it's still not sorted. We have had the run around from you guys. No one can help us on the phone, we have been waiting for a call back, nothing. We even got sent to a Telkom store twice only to be told there isn't anything wrong with our router. TWICE! We have a reference number. We seriously would like to cancel our telkom, as we no longer want to support you guys.

We have had enough. We also would like to be reimbursed for this week of no service from you guys. If I don't get a response to this message. I will be taking the matter further.