Terrible Service from LTE Department

I have called Telkom on numerous occasions for their uncapped LTE Data plan for R599.<br> <br> I ordered online 5weeks ago. They lost my application on the system. I reapp**** 4 weeks ago when I found out that they lost my application.<br> <br> Up to date I did not recieve a call from Telkom. I recieved an email to say they they tried calling me but I did not pick up so I need to reapply.<br> I tried reapplying now and the system says I have already submitted an application.<br> <br> Can someone from Telkom Uncapped LTE department please contact me and get this process completed.