Terrible service from Call centre agent and teamleader

<p>I called today after a month due to me waiting on call back from collections as I tried to cancel my contract due to bad service I've been experiencing since February. I called as I need a letter to confirm that i can pay this balance off. I spoke to an agent namedCrystal Bamkoller. She advised me over the phone that there'll be no interst cahrges and that i can pay it off over a few months without interest. I found this to be a bit off and requested this in writing. SHe put me on hold and then her supervisor informed me that I will only request this letter in 72 hours from collections. So you can imagine my frustration as I have been waiting more than a month for that call from collections. The teamleader Thenjiwe Nhlapo then said I can not have this letter today after the agent, Crystal said that she'll type it out herself. Thenjiwe does not know how toe speak to a client and literally **** to me saying that the agent never informed me that she'd send the letter, however your calls are recorded so luckily you are able to listen to this call. I am disgusted in Telkom's service. Its literally one thing after the other. If my 5 gigs data is not finished within a week or if an additional gig purchased doesnt last a day its horrible service from your calle centre agents and their *********** temleaders. </p>