TERRIBLE SERVICE FROM BRADLEY PILLAY

I am an essential worker (a head office manager in a large retail supermarket chain). As you are aware, South Africa and the rest of the world is facing a pandemic of the Sars Covid 19. We,as essential workers have obliged and worked throughout lockdown level 5 and the entire lockdown to ensure that Non-essential workers are “Safe” . As a grocery worker (a frontline worker) we face the consequences of getting affected by this virus on a daily basis.However,we have gained stability much more stability financiallly as we are frontline workers and will always have a Job.

A month ago,my family was affected with covid 19 which resulted unexpected expenses of oxygen machines and medication.I have then fell back on the months payment of my other retail accounts.

This month i have tried to obtain a cellphone contract from telkom but to my suprise it was declined due to scoring.I have then approached Sharnie O Briene who has referred me to Bradley Pillay. I have then submitted ny payslip,a letter of motivation,bank statements and proof of my families covid tests to Bradley to review and approve my application.

I am employed in my company for the past 8 years and i earn a salary of R21800.00pm which is affordable to pay a phone of R300pm. Bradley got his manager to call me instead only to advise me that he will approve my application on CONDITION that i port my contract from cell c to telkom.

I then called Bradley afterwards to verify this and he confirmed that it was true and this was his CONDITION. That was totally unreasonable as i use my current cellc contract for work purposes. His condition was completely unreasonable.We as frontline workers are puting our lives on the line daily.My affordability is high and my stabillity is way beyond reasonable. He bluntly refused me...I have a recording of the conversation.

Our company deals with Telkom also.I will ensure that they are made aware of my experience with telkom and services are minimised with telkom going forward.

During the pandemic,even the president pointed out that we should help those in need. Please teach your staff to become more reasonable and not rude.With staff like this your business sales will reduce instead of increasing.At the moment potential customers are frontline workers. Teach your staff to be more understanding than blunt and inconsiderate.

I will stay as a loyal member to Cellc,and i will advise others on my experience also.

Thanks