Terrible Service From Accounts

I got a call today from a attorney explaining to me that I have been black listed... 6 months after my Telkom account was terminated. I had to pay 581 Rand because no one from Telkom decided to call me and let me know about this balance. I Ask WHAT about the times I was querying when the line was down.... Where is the re imbur*****t for that? That's why I chose to leave Telkom. The service there is something we cant complain about. Because there is no service.