DB
Dwain B

1 reviews | Active since Dec 2013

18 May 2016, 05:17

Terrible service from a terrible company TELKOM!!!!!!!!!!!!

<p>Hi,</p> <p> </p> <p>I cannot begin to explain my disappointment and dissatisfaction with Telkom because that would involve foul language.</p> <p> </p> <p>I cancelled a contract with Telkom and a cancellations agent called me with an estimate of R1700 and something, now Telkom is trying to debit Close to R4000-00, I want their management to go and listen to the initial call between myself and the agent, i confirmed twice with her and she gave me the same estimate.</p> <p>I will continue to cancel their debit order till this is resolved.</p> <p> </p>

0
Replies (3)
Telkom
Telkom's reply19 May 2016, 12:15
Official

Hi Dwainb

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:SM234735

Regards

Luleka

Telkom Social Media Team

DB
Dwain B's update26 May 2016, 06:10
Reviewer Update
I have had no feedback with regards to the above and this has been 6 days ago! terrible service indeed!!!!!!!!!!!!!!!!
Telkom
Telkom's reply29 May 2016, 16:47
Official

Hi Dwainb

Sorry for the delay and inconvenience caused. This matter will be escalated for urgency and our consultants will be in touch.

Regards,
Moenieb.
Telkom Social Media Team