terrible service for produce ordered

In January I ordered a product that was heavily advertised for R599. Uncapped date, etc and the TV Box. (Which was the main reason I ordered the product).

I app**** online and got a call back. The sales attendant confirmed my order. Took my bank details and debit date etc and told me that it would take 14-21 working days.

Lo and behold, after waiting the allotted time to pass, and having received no feedback, I called telkom (and the consultant was amazingly good) and I was told that THERE WAS NO ORDER CAPTURED AND THAT THE OFFER I APP**** FOR WAS NO LONGER AVAILABLE.

I was absolutely enraged. So, they must now track my online order (and if they can't do that, then I'm gona cancel everything I have with them because it shows that they are here just to make money). Coz I ordered it when the product was available, it was a lack on their side, not mine.

I always heard about the issues with telkom but never experienced it until now and quite frankly I'm utterly disappointed.