Terrible Service for NO SERVICE

<p>I am absolutely furious with the incompetency of Telkom and their telephonic consultants. This is now driving me up the wall and something needs to be done!!!</p> <p>I used to have a fixed line service with Telkom at my old premises. Irrespective of the fact that I had to change my ISP at the time from Telkom to another, due to bad service, this is not the main issue.</p> <p>I had initially requested for a relocation of my service on the 29th January 2016, to my new premises, which they had informed me telephonically that they would suspend the line on the last day of the month, and the service would not be accessible to use because of the suspension. I had agreed to this, as I was moving to our new place on the 1st February 2016.</p> <p>After several weeks, due to the incompetency of Telkom, with no one contacting me, I had called in myself, to find out the status of the relocation, only to find out that there was no infrastructure in the area. Could they not have the custoer service or decency to inform me about this??? Do we, the client, have to call in to find out??? What is worse, is that I am still being billed for all the charges and services, that I am not using. I had requested a dispute on the billing of these service as per me stating that there was no infrastructure in my area. Currently I am using expensive prepaid data, but can't carry on like this, as it is just too expensive, and LTE is the only available connection in my area.</p> <p>I am also furious at the fact that I received another bill this month for the exact same service which I am not using. Surely the billings department should put a stop to the billing, seeing that a dispute was logged for a service that is not in use.</p> <p>What frustrates me more is that, since there was no infrastructure, Telkom had not advised me that I needed to submit a cancellation form for the services, but just told me that there was no infrastructure and left it there, so they could **********ly charge me for service even though I had relocated. I was just told now on the phone about calls on the account for April. o someone else is obviously using the line which is still active, even though I was told over the phone that the line would be suspended. And guess what??? The consultant tells me that I am still liable for the charges!</p> <p>I had also app**** today, for the Uncapped LTE package that Telkom has on offer for R799pm, only to find out that it was declined, because I am owing on the Fixed Line department billing system, which they had caused.</p> <p> </p> <p>TELKOM, do you really want to push clients away that have been loyal to you? Shall I get the CPA and legal entities involved? Besides the fact that I do not have a permanent internet connection to follow out daily routines and business, I am also in a position to just forget ll about telkom and move my number to another network!</p> <p>Could someone please assist me urgently to resolve the matter. I have just requested another dispute today with the Ref. ********** 9, for the full outstanding amount, to try and get the uncapped LTE that Telkom is offering.</p>