Terrible service for customers based outside Metros

I was promised to port my number on receiving a new Telkom product following an online purchase. Upon receipt of the product, all hell broke loose. Telkom then forced me to drive over 200km to do a number port which i had been told would be done telephonically. I strongly detested! After heated exchanges over the phone, i was advised to buy a Telkom sim card, port the number i want and then proceed to do a number change through their back office- to get the preferred number as the contract number. You do not get access to back office, the turn around times have lapsed, it`s only false promise after false promise and my life has been greatly inconvenienced. The promises are clearly made to keep you a hostage to Telkom. Their online service is clearly not transparent to customers based in towns without Telkom stores, thus defying the essence of online business. May someone please help me to get my matter resolved ASAP.