CA
Carlisle A

1 reviews | Active since Sept 2014

17 May 2016, 06:57

Terrible Service for Business

<p>Hi , Telkom has been the worst service provider we have used so far regarding our company's mobile devices. On the 13 April I called telkom to cancel a contract that is with our business line and I got the wrong info from your so called "experienced" consultants, told me I have to send a cancellation form to *** which sounds correct, but then last week I called and a consultant advised me that this was incorrect and I have to send it again, this time I sent it straigt to her and she advised it will be sorted before the 13th of may as their turn around time is up to 30 days max for the cancellation. today is the 17th of May already and still not even a peep from telkom yet. Our company really is considering moving our contracts to differnt providers</p>

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Replies (1)
Telkom
Telkom's reply18 May 2016, 13:26
Official

Hi canthony88

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to attend and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team