1 reviews | Active since Mar 2017
Terrible service- for a customer of over 20 years
<p>My line was down from October 2016- after following all of the relevant channels, I reported the fault on numerous occassions. After not receiving any service- ie. no one could contact me on the landline, and I could not make any outgoing calls, or use my ADSL Line, I decided to cancel the account,Going to the Southgate store on the 11 January 2017,being without service for nearly 4 months- I cancelled my account. I am STILL receiving a bill- but I have cancelled my account & I have not had service for this entire duration!!! Telkom needs to credit me immediately- and rectif this matter before I proceed to the CPA!!! </p>
Hi Keagan,
Please contact me to resolve this matter- my contact details are ********** 006 or ********** 910. When can I expect some type of response? Since yesterday, I have emailed your complaints department, chatted to someone online, emailed again, and the first acknowledgement I have received is from you. While I appreciate a response from you- you haven't resolved this matter either, and I am beyond frustrated at this stage. This has been ongoing since October 2016 and it needs to be resolved with immediate effect- at this stage a simply apology will not do!
Hi Keagan,
Please contact me to resolve this matter- my contact details are ********** 006 or ********** 910. When can I expect some type of response? Since yesterday, I have emailed your complaints department, chatted to someone online, emailed again, and the first acknowledgement I have received is from you. While I appreciate a response from you- you haven't resolved this matter either, and I am beyond frustrated at this stage. This has been ongoing since October 2016 and it needs to be resolved with immediate effect- at this stage a simply apology will not do!