TERRIBLE SERVICE!!!

A payment was made via the MyTelkom app on the 27/10 as my network was suspended. I called in to customer services to which they advised, they were unable to pick up the payment made and it take up to 7 business days as the payment would need to be allocated. I was reluctant but understood. The consultant advised I would need to provide my bank statement showing the payment. I then waited the 7 business days, and still my network was suspended. I called in, to which I has to re-explain the situation to another consultant even providing the reference number of the payment allocation, however to no success. The finally on the 4/11 the line was active however TO MY SURPRISE, THE LINE WAS SUSPENDED AGAIN. All within the same day with an sms stating "network work suspended due to nonpayment". 05/11 I called a total of 3 times, the last consultant I spoke to say the reference or workflow regarding the allocation was closed however he has reopened it and that I should call back within the next 24 hours.