1 reviews | Active since Aug 2010
Terrible Service Experience
<p>I have recently been contacted by Telkom to have Vumatel install Vibre at my house with a new data contract through Telkom as my ISP. Vumatel did the installation but the line is not active. I have phoned the Telkom support line so many times that I cannot even recall the number! Sometimes I get transfered as many as 5 times before they cut me off. On top of this, I still have my old ADSL line which needs to be cancelled. It seems like an impossible task to work with the Telkom Service centre as I get no joy and spend hundreds of Rands on my cellphone! I am fed up with the service and I am going to cancel my contracts with Telkom in order to get a new ISP! I cannot struggle so much to get service while I am a paying customer!</p>
Telkom has already started to invoice me for a service I cannot use since the setup the product was not completed! Someone from Telkom phoned me last week and said I will have to pay penalties if I want to stop my ADSL service to continue with my Fibre service through Telkom. In the original phone call from Telkom, they assured me I can switch between the two services without paying a penalty. I AM NOT PAYING A PENALTY AND WOULD RATHER KEEP MY OLD ADSL SERVICE! You can come to my house to pick up the fibre router! If this problem is not sorted out by the end of August, I will never do business again with Telkom and I will go onto socail media in my Blairgowrie area to tell all the residents about my Telkom experience.
Telkom has already started to invoice me for a service I cannot use since the setup the product was not completed! Someone from Telkom phoned me last week and said I will have to pay penalties if I want to stop my ADSL service to continue with my Fibre service through Telkom. In the original phone call from Telkom, they assured me I can switch between the two services without paying a penalty. I AM NOT PAYING A PENALTY AND WOULD RATHER KEEP MY OLD ADSL SERVICE! You can come to my house to pick up the fibre router! If this problem is not sorted out by the end of August, I will never do business again with Telkom and I will go onto socail media in my Blairgowrie area to tell all the residents about my Telkom experience.