Terrible Service

On Wednesday I went to Telkom 330 old mutual building in west street Durban to apply for a new contract and since I couldn't get the phone I wanted to purchase that day I decided to wait because they told me it would be available by Friday so I left my documents for credit check on Wednesday, Told them to give me a call if it approved, well I did receive that call I was waiting for to come fetch my phone on Friday today as promised, when I got there with excitement an Indian guy assisted me forgot to check his name he did everything and suddenly he went up to his colleague to talk about me pointing at me don't know why well I think they suspected I was ***** or something when he was about to give me my phone he changed his mind told me my ID is not verified, I was fuming called the lady that assisted me on Wednesday she said yes everything was fine when she checked and verified everything she even asked him to check again well he said he will but he didn't I got so angry because I thought everything has been checked and verified they told me to wait another 3 days for another credit check, I went to their manager she gave me pathetic stories and excuses, and I gave them the authority to verify everything left another copy and bank statement again ,I've never been so humiliated in my life and disappointed with the service that I have received today at Telkom