Terrible service

I had a cellphone contract with Telkom which I cancelled two years ago. I paid all that was outstanding and sent through all the required document to cancel the contract which was such a terrible experience as the consultants are of no help.

So I finally got it right to cancel this contract and today two years later I receive a call from a collections agency advising I owe over R1000 on this contract which I have cancelled. This is really unacceptable as telkom didnt make any contact with me in this two years to advice there is still an amount owing. But they hand me over without a warning. I would like to receive a call from Telkom to explain this outstanding amount and I would like proof that I was advised I need to pay after cancelling my contract.

Roxanne Moses ***