terrible service

hi telkom after service sucks - a few months ago i received a call from a Telkom agent offering 10 gig data for R149 per month, i agreed and all this was done over the telephone, i received the rooter via courier - no explanation as to who i could contact etc. anyway for the 1st 3 months i was being charged R156 - i didnt query it as i had not received any bills or any contact from telkom, suddenly in R1020 was debited on my bank account for telkom - i quickly reversed the debit order as i thought it was a mistake. i tried quering with telkom who then told me i had an open line for date - i explained i was told it was capped at 10 gig. oh by the way i was not receiving my invoices and statements as it was posted to an old address where i lived like 10 years ago. so the consultant now changes the info and emails me all the statements - my account is now over R3500- and i am told its handed over to their collections dept. i phoned telkom numerous times and nobody can assist me, the last call was that i must get my own lawyer to speak to telkom lawyer to listen to the recording of the deal. the consultant also told me that the agent who did the deal with me entered 0 on their system which does not allow it to be capped it was their mistake she should have entered 1 on the system to cap it

i am yet to hear from Telkom as they say they cannot assist as the call centre did the deal with me i am disgusted with their service from R149 per month i must now pay over R3500 for their mistake