Terrible service during my relocating to a new address!

I recently had to relocate to Cape Town, before doing so (March 2016) I contacted Telkom and asked to have my line relocated and installed (in Cape Town). My line has yet to be activated and the physical line installation doesn't match what I am paying for (only 1 physical Jack installed versus the 2 physical jacks I require, 1 for fax and one for my phone) I called 5 times from Thursday to Friday to no avail, I was eventually assured (Friday morning) that I would be contacted. I have not been contacted and I am still without service. The only helpful individual was Nathan van Wyk, as he transferred my case to the correct department and assured that they would contact me. Nathan van Wyk also phoned me back at 3pm on Friday to check if I had been helped, I received no further feedback after this. I am very unhappy with the service I have received during my relocating to a new address.