Terrible Service - Disappointed

<p>In February my personal computer was ****** and information in it used to ***** my identity to commit *****. ********** credit accounts were open with several retailers/service providers and one of them was Telkom. All other service providers promptly closed the accounts but Telkom. Upon realisation of this I informed Telkom of the crime, Telkom requested a copy of my ID and an Affidavit to investigate and close the cellphone account; I submitted these documents in February at a Telkom Mobile store in Pietermaritzburg and via e-mail to ********** I regrettably have two "genuine" contracts with telkom (Cellphone & Data) and when I refused to pay for the ********** account, Telkom blocked all my accounts and I could not communicate. </p> <p> </p> <p>For 5 months the response from the Telkom Mobile call centre has been the same "we are still investigating and there is nothing we can do". Telkom Mobile's disgusting and shameless advice is that I keep paying a R1000 more than I should a month until Telkom finishes the "investigation". Telkom knows and has admitted that this added contract is ********** but plainly refuses to close it and clear my name. This have adversely affected my credit score and creditors now view me as a risk. </p> <p> </p> <p>Leaving client</p>