Terrible Service Delivery Standards

It's been 4 months now and I'm still waiting on my line to be fix. Spoke to various team leaders still NO feedback. I don't think these staff were probably trained in their positions. TELKOM SERVICE DELIVERY SUCKS BIIIG TIME. Does their senior management even read these messages and respond to them? Will I get reimbursed for all this waiting by TELKOM. TELKOM send me a sms stating that my line fault was \ RESOLVED\", that is a LIE and now DISHONESTY is creeping in which I take SERIOUS.I have been told by friends and colleagues that 4 months is waaaay to long and maybe a post in SON and VOICE newspaper will give me a better responds. TELKOM still billed me for Jan and Feb when I couldn't even use my line to top it all off and is going against the rules and agreements I signed up with them for. Media team you are terrible in service and you only want to clear your books. So no sms and emails PLEEEAAAASSSSE. This serves as notice that I will only,as your client except calls as feedback to related fault. Awaiting your call,STILL "