1 reviews | Active since Aug 2016
Terrible Service Delivery, but bill you every month...
<p> </p> <p>Hi, for the past week i've been experiencing internet problems. The "i" flashing light goes off. The previous technician that had a look at my line, did not replace the inner telephone line that's been in this house for almost 20 years but instead connected it with wires still showing. Apparently he couldn't replace it, cause he had something else to do, apparently Telkom has a shortage of technicians, but he will put it in his report. I can't use my phone as the line is noisy and my internet connection goes off simultaneously. I am a student and uses my internet everyday, my payments is on time. For a customer that pays R580 a month, i'm not satisfied with your service. I want this matter to be resolved ASAP...<br />MAR 25TH, 10:54PM</p> <p>Hi Stanton . Thank you for bringing this to our attention. We will get our team to follow up on this query for you. In the interim, please inbox us the affected no and contact details. Thank you.^ID<br />MAR 26TH, 8:37AM<br />Details provided. Thanks</p> <p>Hi Stanton, Thank you for the feedback we will escalate and feedback will be provided.Thanks.^BP<br />Thanks</p> <p>Hi Stanton, You are welcome. Thanks.^BP<br />MAR 27TH, 9:16AM<br />This what i have to deal with, my internet is on and off since yesterday already....</p> <p>Hi Stanton, we have assigned your complaint to our fixed line team. ^JM<br />Hi, can you give me an estimate of how long it will take to be fixed ?</p> <p>Hi Stanton, we will investigate and get back to you with feedback. ^ML<br />APR 11TH, 4:25PM<br />Hi, I am still awaiting feedback, it is the 15th day after i reported. Are you guys planning on fixing it, or what ?<br />APR 11TH, 6:32PM</p> <p>hi,our support team will follow up and correspond further with you.^WC<br />JUN 16TH, 1:09PM<br />Hi, does it take more than 2 months to correspond ? Your service is pathetic... I'm still waiting for my line inside the house to be replaced, which I complained about on 27/03/16 already. Every month the bill comes and I pay it politely. I wish your service can be as good as my payments. How is it that a Iwireless modem from Telkom downloading speed is 3 times faster than an adsl 2mb line ?<br />JUN 16TH, 2:43PM</p> <p>Hi, sorry for the delay & any frustrations caused, will have our team follow-up & advise ^JD<br />JUL 1ST, 3:02PM<br />Today is 01/07/16 and nothing yet. I think it's time to change my service provider. You guys are pathetic. I will definitely take my complaints to higher level. Now I had enough.<br />JUL 1ST, 5:44PM</p> <p>Hi, we will follow up on the progress and provide an updated feedback. ^RY<br />This message I've been getting since 27 March. The last message was on 16 June. Now it's 1 July, do you need another 3 months ?<br />JUL 8TH, 6:43PM<br />Today is 08/07/16, will you guys follow up and provide feedback for the 5th time now ? To me it seems like it's a copy and paste message<br />JUL 8TH, 11:25PM</p> <p>Hi Stanton, we have escalated your complaint to our floor manager for urgent attention.^HP</p> <p> </p> <p>To date nothing has happened.</p> <p>This is from there facebook page..</p>