Terrible service delivery

I have moved business premises and have since the 28th of May 2020 been trying to log a call to have our lines moved to the new premises, however I have been told that the technical report line or site is off line. they have been offline fore over a week I went to the branch at Riverside Mall Mpumalanga to report it the lady simply told me yes they are offline and took my details and said she would call me when it has been resolved. to date I have not received any notification whatsoever. The service from Telkom is absolutely terrible. No one seems to be willing to help or assist in this matter only provide excuses. yet they still want their payments even when you do not have a line to use. I am having to use my MTN limited data in the meantime which is costing me unnecessary costs