Terrible service delivery

Over 2 weeks.... still no ADSL... Keep getting the same feedback that there is a technician busy sorting things out. I spoke to one of the managers and got the matter escalated. He said we will get continuous feedback from the technician, but nothing has been received. Had to call the customer service department 3 times to follow up on the matter. This all in the space of 5 days. Considering the amount of data costs I have incurred on my mobile service provider, the small credit I will get for my service being interrupeted will not even make up 25%.

It is unacceptable that the technical field department are so delayed in sorting the issue and the lack of feedback just fuels my frustration. 415CRK211217