Terrible Service Delivery

<p>Upgraded recently to a 10 meg line from a 4 meg line (New Contract) with a struggle, first telkom couldnt give me any info on the time it will take for anything to happen, but kept following up on my order with no change in response. Thereafter I got an increased line speed eventually that only lasted for a few hours. My speed then dropped again to about 4.5 meg, Phoned I dont know how many times again for information and help with no luck. Everytime we get to testing solutions my call gets dropped and i have to start over. I struggled to the point where Telkom's operating hours were over with and my landline mobile ran out of battery power. The last call i had actually downgraded my speed right before closing time so was stuck with it that way. I also got told that my line is just unstable but again no information on why or when it will get fixed. Surely service delivery should be better than this and more reliable. By now I am so angry I cant explain and there is nothing to be done.... Who must I speak with to get what I pay for?</p>